1. Introduction
At Arokkiya Vana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Account credentials (email and password)
- Payment information (processed securely via Razorpay)
- Order history and preferences
- Communication preferences
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and location data
- Website usage data and browsing patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Processing and fulfilling your orders
- Communicating about orders, products, and services
- Improving our website and customer experience
- Personalizing your shopping experience
- Sending promotional communications (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Delivery partners, payment processors (Razorpay), and IT service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for all data transmissions
- Secure payment processing through Razorpay
- Regular security audits and updates
- Access controls and employee training
6. Cookies
We use cookies to:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Personalize your experience
- Enable shopping cart functionality
You can control cookies through your browser settings.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Request data portability
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notification.
11. Contact Us
For privacy-related questions or concerns:
Arokkiya Vana
Email: arokkiyavana1525@gmail.com
Phone: +91 6379234291
Address: Chennai, Tamil Nadu
