1. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Economical option with delivery within 3-7 business days
- Express Shipping: Faster delivery within 1-3 business days
- Same Day Delivery: Available for local orders placed before 10 AM
2. Shipping Partners
We work with reliable shipping partners to ensure safe and timely delivery:
- Blue Dart
- Delhivery
- DTDC
- Local delivery partners for same-day service
3. Order Processing
- Orders are processed within 24 hours of placement
- Orders placed on weekends/holidays are processed the next business day
- You will receive an email confirmation with tracking details once shipped
- Fresh products are harvested/prepared on the day of dispatch
4. Shipping Charges
| Order Value | Standard | Express |
|---|---|---|
| Above ₹500 | FREE | ₹100 |
| ₹300 – ₹500 | ₹50 | ₹150 |
| Below ₹300 | ₹75 | ₹175 |
5. Packaging Standards
We take pride in our eco-friendly packaging:
- Vegetables & Fruits: Breathable paper bags and cardboard boxes
- Dairy Products: Insulated cooler packaging with ice packs
- Grains & Spices: Sealed pouches in cardboard packaging
- Fragile Items: Extra protective padding
6. Delivery Attempts
- Our delivery partners will attempt delivery up to 3 times
- You will receive a call/SMS before delivery
- If delivery fails after 3 attempts, the order will be returned
- Return shipping charges may apply for failed deliveries
7. Damaged or Lost Shipments
In case of damaged or lost shipments:
- Report damaged items within 24 hours of delivery with photos
- Lost shipments can be claimed if not delivered within 10 days
- We will arrange replacement or full refund for verified claims
8. Address Changes
To change your delivery address:
- Contact us within 2 hours of placing the order
- Address changes after dispatch may not be possible
- Additional charges may apply for address changes
9. Contact Us
For shipping-related queries:
Arokkiya Vana
Email: arokkiyavana1525@gmail.com
Phone: +91 6379234291
Address: Chennai, Tamil Nadu
