1. Return Window
Our return windows vary based on product type:
- Fresh Products (Vegetables, Fruits, Dairy): Must be reported within 24 hours of delivery
- Grains, Pulses, Spices: Within 7 days of delivery
- Other Products: Within 14 days of delivery
2. Conditions for Return
To be eligible for a return, the following conditions must be met:
- Product must be in its original packaging
- Clear photos/videos of the issue must be provided
- Return request must be submitted within the return window
- Product must not be consumed or used (except for quality testing)
3. How to Request a Return
Follow these steps to request a return:
- Log in to your account and go to Order History
- Select the order containing the item you wish to return
- Click on “Request Return” and select the reason
- Upload photos/videos showing the issue
- Submit your request and wait for approval
Alternatively, you can contact our customer support directly.
4. Return Process
Once your return is approved:
- For local orders: Our delivery partner will pick up the item
- For outstation orders: We will arrange a pickup or you can ship it back
- Return shipping is FREE for defective/damaged products
- Processing time: 2-3 business days after receiving the returned item
5. Quality Issues with Fresh Products
We understand that fresh organic products can have natural variations. However, if you receive:
- Rotten or spoiled produce
- Products significantly different from description
- Products with pest damage or contamination
- Dairy products that have soured before expiry date
Please report immediately with photos, and we will arrange for replacement or refund.
6. Partial Returns
If only some items in your order are defective:
- You can return only the affected items
- Refund will be processed only for returned items
- Original shipping charges are non-refundable
7. Exceptions
The following products cannot be returned:
- Products marked as “non-returnable” at the time of purchase
- Customized or made-to-order products
- Gift cards and vouchers
- Products purchased during clearance sales (unless defective)
8. Exchange Option
Instead of a refund, you can opt for:
- Replacement with the same product
- Exchange for a different product of equal value
- Store credit for future purchases
9. Contact Us
For return-related queries:
Arokkiya Vana
Email: arokkiyavana1525@gmail.com
Phone: +91 6379234291
Address: Chennai, Tamil Nadu
